Privacy Policy

1. Introduction

Nilawar Alliance Private Limited ("we", "our", or "Nilawar Services") operates the Nilawar Services website and the Call4Man platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and home address provided when you register or book a service.
• Service Information: Details about the services you request, including device type, service location, and preferred appointment time.
• Payment Information: Payment method details collected through PCI DSS compliant payment processors. We do not store full card numbers on our servers.
• Device & Usage Information: IP address, browser type, operating system, pages visited, and referral source collected automatically via cookies and analytics tools.
• Vendor Information: Business name, service categories, certifications and bank account details for service professionals registered on our platform.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings
• Assign and communicate with service professionals on your behalf
• Send booking confirmations, invoices and service updates via SMS and email
• Process payments and issue refunds where applicable
• Respond to customer support queries
• Improve our platform, services and user experience
• Send promotional communications with your consent (you may opt out at any time)
• Comply with applicable legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Professionals (Vendors): We share necessary contact and location details with the assigned technician to fulfill your booking.
• Payment Processors: Payment information is securely transmitted to our PCI DSS compliant payment partners.
• Legal Requirements: We may disclose information if required by law, court order or governmental authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, PCI DSS compliance for payment data, and restricted access controls. However, no transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic and serve relevant content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications
• The right to data portability

To exercise any of these rights, please contact us at contact@call4man.in.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of any third-party website you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by sending an email to registered users. Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Company: Nilawar Alliance Private Limited
• Address: JAI HIND CHOWK, Near Hanuman Akhada, Yavatmal, Maharashtra 445001
• Phone: +91 8888864692
• Email: contact@call4man.in